It is a rare occasion that a Twitter account bothers me as much as this one does. I think someone on my timeline RT’ed something they said, I thought it was funny, and I followed. That was a huge mistake on my behalf.
@MUAHateYou is a Twitter account dedicated to venting about the day to day happenings of makeup artists around the world. Problem is, they NEVER have anything nice to say. Here are a few tweets to put you in the mood:
The comments about clients are negative, unprofessional, and down right nasty. It caused me to ask one simple question- If you have no patience and tolerance for the general public, why are you in this particular profession? Makeup artists, especially the ones at counters are working in a customer service market. I expect you to be friendly, helpful, and professional to clients and customers. YOUR salary depends on it. Retailers are terminating employees for complaining about customers on social media networks, and you are doing this?
Do not get me wrong, I understand the place this frustration comes from. I spent a few months working at a beauty counter so yes, customers can be a little irritating; but then again, in a world that made the phrase ‘The customer is always right’, how do you expect customers to act?
As a customer, it hurts that every question I ask you in all seriousness is subject to ridicule on Twitter. Anonymity be damned.
(If you send too many customers to Google, you may end up without a job)
I asked a few makeup artists (that moonlight as awesome bloggers) what they thought about this account:
Silver Anderson, Silvernator.com
This Twitter account in NO WAY represents me as a makeup artist. In fact, it enrages me quite a bit. I find it hateful and negative and completely unnecessary. I understand that clients may come to you with questions or requests that seem odd, but it is our job to HELP these people. It takes a lot for them to reach out in the first place, and the last thing a client needs is someone who is going to make them feel stupid, guilty or ugly. I am sure that most members of the general public would feel uncomfortable and stupid as well if we walked into a nuclear physics facility and started asking questions, except most nuclear physicists don’t deliberately treat lay people in a condescending way.
Rather than picking out parts of a client’s question that you can make fun of, I try and find the essence of what they are looking for. Most women simply want to feel good about themselves and feel beautiful. It is our job to deliver that, and, frankly, it is an honor and a gift. Don’t squander that. Have gratitude that you have this opportunity to help somebody see their beauty today. Otherwise, perhaps you should be looking at another line of work not dealing with customer SERVICE.
Emily Hudspeth, emilyhudspeth.com
When you work in retail, at a makeup counter, you are dealing with the general public. You can expect to run into so many types of people who can sometimes say and do some crazy things. Reading this Twitter feed is funny because so many of those quotes and stories we have all heard and make me so thankful that my days at any counter or retail store are behind me.
In the past 5 years, I have been a freelance artist working for myself. That means that I no longer have to deal with the general public and can market myself and choose to work with my ideal client. While I still have some crazy stories to tell, over a decade of experience has taught me to spot the red flags and run screaming from “those people”. I have the choice to politely tell them that I am not available or recommend an artist that would be a better fit. I rarely have to do this since my marketing and price point tends to attract customers that I love working with.
It is a funny twitter feed to read occasionally but any artist who represents themselves and their own brand would not be advised to openly bash customers. Business would quickly come to an end!
Jennifer Francis, Spiced Beauty
Some of the comments are a representation of what MUA’s have to go through. I personally think that the ladies working at a Makeup counter or department store get the most insane questions. I find that most of the questions are just asked out of sheer lack of knowledge. I never take them seriously.
De Mons, MakeupDemon
I’m glad that it’s the first time I read about Twitter account “Makeup Artists Hate You”. I think that all makeup artists are dealing with clients issues, misunderstandings and miscommunication. I want to add – like any other people! Our clients are people like us – sometimes they don’t know what they want, sometimes they are in a bad mood… I love my clients and sometimes I just offer the other solution if I see that things are not going so well. We are creating beauty, let’s create it without bad emotions. If you see that you cannot work with somebody – just offer the other makeup artist. It happens. We have a right to complain. But let’s do it somewhere else, not in a Twitter, Facebook etc.
Casey Yee, Beauty101
I hate to say it but I do think that the Twitter account “Makeup Artists Hate You” is a fair representation of how makeup artists feel about SOME of their clients. To be fair, though, I think there could easily be a Twitter accounts titled “Restaurants Hate You”, “Hairstylists Hate You” and “Retail Employees Hate You.” I think it all boils down to he fact that people don’t realize how ridiculous they sound sometimes. We’re all guilty of it! Think about it – how many times have you heard horror stories from retail employees or waitstaff at a restaurant? It’s the same exact thing.
I think the account “Makeup Artists Hate You” is receiving negative press because they only focus on the crazy client stories that we’ve all experienced from time to time. I also think that this account is run by a makeup counter employee so I wouldn’t be surprised if they are receiving an extra dose of crazy simply because they work in a retail environment. It’s important to note that not every client/customer is this way and it has been my experience that maybe 1 in 25-30 people could be worthy of being featured on the “Makeup Artists Hate You” Twitter feed. I am a working hairstylist and makeup artist so I see my fair share of people on a daily basis. Do I expect every single one to be “crazy?” No, I sure don’t!
So rest assured, Makeup Artists probably DON’T hate you… but I can’t promise that they won’t roll their eyes when you try to return something that is empty a year after purchasing it (oh, you didn’t like it? Then why did you use the entire bottle?), tell them that you want full coverage without looking like you’re wearing makeup (it doesn’t exist), or that you want a pink, but not pink, maybe more red, but definitely not red, lipstick 🙂
Adri A, Beauty With A Twist
I took a moment to check out Makeup Artists Hate You, and I have to admit, I literally face-palmed. Not only do I work as a makeup artist, I also work at a counter. Working at a counter, you see/hear a lot of ridiculous stuff on a daily basis. I myself have felt the need to vent (I’m only human), but I would not take it to a public outlet. To me, it’s unprofessional. When I read some of those tweets, I see Internet bravery, being mean and hiding behind false anonymity. Also, people submitting photos from Instagram? That’s horrendous, did you bother to ask that person’s permission to put them on blast? No, probably not.
I noticed that most of the tweets are from people who work at counters. Honestly, retail is retail, even when working in cosmetics. You have your good days and you have your bad days. However, if you are consistently feeling that negative about your job and clients; do yourself (and clients) a favor and find something else. Because you are making the rest of the makeup artist community look bad. I enjoy working with clients, and making them feel beautiful. Even if things don’t go the way I want with a client, I do my best to be professional and courteous. Because at the end of the day, I know I can be proud of my work. And if I need to express some rage, guess what? I talk it over with someone and leave social media out of it.
Tamara, Beauty Thesis
No, it’s not a fair representation of my feelings at all. When you work with people, you need to be realistic and understand that you’re putting yourself out there for those random encounters. There will always be those moments where you find yourself annoyed, frustrated, perplexed, shocked or stunned, but it’s hardly definitive of the profession as a whole, nor does it define all clients. Any profession will have it’s fair share of inside experiences that most within can relate to, but it should never get so serious that you’re hating.
Thanks for all the wonderful responses!